Last Updated:03.24.2026
Thank you for shopping at Luna Prime LLC. We want you to be fully satisfied with your purchase. Please review our Refund & Returns Policy carefully.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products
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Items marked as final sale
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Used or damaged items (not caused by us)
3. Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to your original payment method
4. Exchanges
We only replace items if they are:
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Defective
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Damaged during shipping
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Incorrect item received
If you need an exchange, please contact us.
5. Shipping Costs
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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If the return is due to our error, we will cover the shipping cost
6. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos of the item and packaging
We will resolve the issue as quickly as possible.
7. Order Cancellations
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Orders can be canceled within 12 hours of purchase
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After this period, orders may already be processed and cannot be canceled
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If the issue persists, please contact us.
9. Contact Us
If you have any questions about returns or refunds:
Luna Prime LLC
Email: support@lunaprimestore.com
Website: https://lunaprimestore.com