Last Updated:03.24.2026
Thank you for shopping at Luna Prime LLC. We want you to be fully satisfied with your purchase. Please review our Refund & Returns Policy carefully.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made products
Items marked as final sale
Used or damaged items (not caused by us)
3. Refunds
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund
If approved, your refund will be processed within 5–10 business days
Refunds will be issued to your original payment method
4. Exchanges
We only replace items if they are:
Defective
Damaged during shipping
Incorrect item received
If you need an exchange, please contact us.
5. Shipping Costs
Customers are responsible for return shipping costs
Shipping fees are non-refundable
If the return is due to our error, we will cover the shipping cost
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide photos of the item and packaging
We will resolve the issue as quickly as possible.
7. Order Cancellations
Orders can be canceled within 12 hours of purchase
After this period, orders may already be processed and cannot be canceled
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If the issue persists, please contact us.
9. Contact Us
If you have any questions about returns or refunds:
Luna Prime LLC
Email: support@lunaprimestore.com
Website: https://lunaprimestore.com